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Copenhagen Trackers Re-shipment Service

IS FOR:

Orders that have been physically returned to our warehouse due to missed carrier delivery, uncollected parcel shop holds, or address errors.

NOT for 30-Day Returns 

If you wish to return a device for a refund under our 30-day trial policy, please use our official portal at: returns.cphtrackers.com

NOT for Battery Replacements

For the legacy Cobblestone™ send-in battery replacements, please use our dedicated service portal at returns.cphtrackers.com

IS FOR:

Orders that have been physically returned to our warehouse due to missed carrier delivery, uncollected parcel shop holds, or address errors.

NOT for 30-Day Returns

If you wish to return a device for a refund under our 30-day trial policy, please use our official portal at: returns.cphtrackers.com

NOT for Battery Replacements

For the legacy Cobblestone™ send-in battery replacements, please use our dedicated service portal at returns.cphtrackers.com

A stylised map of Europe filled with EU-member countries highlighted in yellow A close-up of a hand reaching toward a set of Cobblestone GPS Trackers

Re-shipment Service (EU)

49 kr.
VIEW
A stylised world map with almost all countries highlighted in a bright yellow. A hand is placing a Cobblestone GPS tracker into inner packaging slot on a bright wooden table.

Re-shipment Service (World)

99 kr.
VIEW

2 products

A stylised map of Europe filled with EU-member countries highlighted in yellow A close-up of a hand reaching toward a set of Cobblestone GPS Trackers

Re-shipment Service (EU)

49 kr.
VIEW
A stylised world map with almost all countries highlighted in a bright yellow. A hand is placing a Cobblestone GPS tracker into inner packaging slot on a bright wooden table.

Re-shipment Service (World)

99 kr.
VIEW
IS FOR:

Orders that have been physically returned to our warehouse due to missed carrier delivery, uncollected parcel shop holds, or address errors.

NOT for 30-Day Returns

If you wish to return a device for a refund under our 30-day trial policy, please use our official portal at: returns.cphtrackers.com

NOT for Battery Replacements

For the legacy Cobblestone™ send-in battery replacements, please use our dedicated service portal at returns.cphtrackers.com

How the Re-shipment Process Works

Step 1: Notify Support

Contact us in any of the following ways:

Email: Support@cphtrackers.com, our typical response time is 1-2 business days.
Call: +45 33 60 20 10, see our opening hours in the footer.

Step 2: Confirm Shipping Address

Just in case something changed:

Address: Provide the updated street name, door number, phone etc.
Parcelshop: Please specify if there is a preferred pickup shop to prevent repeat delivery issues.

Step 3: Purchase Re-shipment

Make sure you select the right service:

EU: For shipments within the European Union.
World: For shipments outside of the European Union.

Step 4: Receive New Tracking

Once the order is processed and all information is available:

Shipping: The original order is re-shipped.
Tracking number: A new tracking number will be sent to you.

Common Reasons Parcels are Returned to Us

  • Expired Parcel Shop Holding Period: Local pickup points usually hold parcels for only 7 to 14 days before automatically returning them to the sender.  
  • Checkout Address Typo: Missing apartment numbers, mistyped postal codes, or incorrect street names can prevent drivers from completing delivery. 
  • Restricted Building Access: Locked gates, secure apartment complexes, or missing door codes can prevent drivers from accessing your drop-off location. 

Frequently Asked Questions

What is the Copenhagen Trackers re-shipment service? 

The re-shipment service covers the administrative and logistics cost of re-sending an original Copenhagen Trackers order that was returned to our warehouse due to missed delivery attempts, expired parcel shop hold periods, or incorrect delivery addresses.

How do I return a GPS tracker for a refund instead of re-shipping?

Do not purchase a re-shipment service for refunds. To return an item within your 30-day trial period, register your return through our dedicated portal at returns.cphtrackers.com to receive official authorization and return shipping instructions.

Can I change my shipping address when ordering a re-shipment?

Yes. You must state any address updates or corrections in writing to support@cphtrackers.com before or immediately after purchasing the re-shipment service so our warehouse team can update your shipping label.