Re-shipment Service
Missed your parcel pickup?
No worries! You can easily purchase a re-shipment here.
Sometimes parcels are returned to us if they are not collected from the parcel shop in time. Please get in touch with our customer support, to let them know that you still wish to receive your parcel.
Once you have then purchased your re-shipment, we will resend your order to the parcel shop.
(1) Purchase the battery replacement service here on our webshop. The service includes:
• A full battery replacement
• Firmware update for optimal performance
• Adhesive foam tape to re-mount the tracker.
(2) Ship your tracker to us through our return hub here: https://returns.cphtrackers.com/
Trackers shipped outside of the return hub cannot be serviced. The shipment back to you is free!
Easily swap your Gemstone battery from the comfort of home! Each replacement pack includes:
• A new battery (check connector colour)
• Adhesive foam tape to re-mount your tracker
Connector colour? Open up your Gemstone and look at the circuit board, see our tutorial here: https://youtu.be/19w76avx-pQ
Please note:
This service only applies to orders that were returned due to missed pick-up.
They do not cover shipping for Cobblestone battery replacement, use our return portal: https://returns.cphtrackers.com/