Delivery policy
Last updated: June 18, 2026
Payment & Delivery Policy – Copenhagen Trackers ApS
This policy outlines our operational frameworks for secure transaction handling, shipping protocols, and physical delivery timelines for purchases made directly on cphtrackers.com.
1. Payment Terms, Currencies & Security
Copenhagen Trackers provides a secure, encrypted digital gateway to facilitate international transactions. We accept the following payment methods at our checkout framework:
- VISA
- Mastercard
- American Express
- Dankort / VISA-Dankort
- PayPal
- Google Pay
- Apple Pay
- Anyday
Transaction Timing and VAT
In accordance with European e-commerce standards, your financial transaction will only be deducted from your account once your physical order has been dispatched from our fulfilment facility. All transaction amounts are processed and deducted in DKK (Danish Kroner) and are fully inclusive of statutory Value Added Tax (VAT).
Data Encryption and Gateway Protection
To ensure total payment data privacy, Copenhagen Trackers utilises an approved, certified payment server infrastructure. All payment card information is dynamically encrypted using industry-standard Secure Socket Layer (SSL) protocols. This high-tier cryptographic structure ensures that your sensitive financial markers remain completely unreadable and fully insulated from unauthorised access during transit.
2. Fulfilment and Delivery Framework
Our logistical infrastructure is designed to process and dispatch your asset trackers as quickly as possible to maintain a seamless onboarding experience.
Processing Schedules
Orders are actively packed, verified, and shipped from our warehouse during all standard working days (Monday through Friday, excluding Danish public holidays).
Authorised Shipping Couriers
International and domestic delivery tracking is executed via our designated courier network to ensure safe transport. Depending on your destination country, your package will be handled by:
- GLS
- FedEx
- UPS
Once your parcel has been processed and scanned by the carrier at our facility, an automated system notification containing your unique Track & Trace number will be dispatched to your registered email address, allowing you to monitor your delivery in real time.
3. Warranty, Returns and Structural Issues
Are you looking to initiate a change-of-mind return, report a shipping discrepancy, or open a technical warranty claim for your hardware? To keep our legal frameworks distinct and protect your consumer data structures, please refer directly to our comprehensive policies below:
- For all parameters regarding our 2-year technical warranty, authorised return portal links, and step-by-step claim processing instructions, please navigate directly to our dedicated Return, Refund & Warranty Policy.
- For targeted, multi-tiered technical diagnostic support or to browse our active community knowledge base, please resolve straight to our digital Helpdesk Portal or correspond via support@cphtrackers.com.