Terms of service
Last updated: June 18, 2026
Terms of Service – Copenhagen Trackers ApS
Overview
This website is operated globally by Copenhagen Trackers ApS. Throughout the site, the terms “we”, “us” and “our” refer directly to Copenhagen Trackers. Copenhagen Trackers offers this website, including all information, digital tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, opinions, policies, and notices stated herein.
By visiting our site and/or purchasing an asset tracker from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site without limitation, including browsers, wholesale vendors, retail customers, merchant partners, and contributors of digital content.
Please read these Terms of Service carefully before accessing, navigating, or using our website. By accessing or using any part of the site, you express your unambiguous agreement to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or utilise any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these exact Terms of Service.
Any new product features, tracking tools, firmware updates, or cloud capabilities added to the current store ecosystem shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes directly to our website. It is your personal responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes valid acceptance of those updates.
Our e-commerce store is hosted on Shopify Inc. They provide us with the secure online e-commerce infrastructure that allows us to safely display and sell our hardware products and digital subscription services to you.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority in your country of residence and you have granted us your explicit consent to allow any of your minor dependents to navigate this site.
You may not use our hardware tracking products or cloud applications for any illegal, hasardous, or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your local jurisdiction (including, but not limited to, asset privacy laws, data protection regulations, or copyright frameworks).
You must not transmit any worms, software viruses, malicious scripts, or any code of a destructive or intrusive nature to our servers, apps, or firmware layers.
A breach or violation of any of these Terms will result in an immediate, unilateral termination of your access to our Services and hardware tracking platforms.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for legitimate operational or legal reasons at any given time.
You acknowledge that your customer account content (excluding encrypted credit card information) may be transferred unencrypted and involve (a) transmissions over various global networks; and (b) changes to conform and adapt to technical requirements of connecting internet networks or hardware devices. Payment and credit card information is always encrypted using industry-standard Secure Socket Layer (SSL) protocol during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the tracking service, use of the service, access to the tracking platform, or any technical contact on the website through which the service is provided, without express written permission from us.
Section 3 – Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making critical tracking configurations or security decisions without consulting primary, more accurate, complete, or timely technical sources of information. Any reliance on the general marketing material on this site is at your own risk.
This site may contain historical information. Historical information is necessarily non-current and is provided for your reference framework only. We reserve the right to modify the contents of this site at any time, but we have no obligation to retroactively update any information on our site. You agree that it is your distinct responsibility to monitor changes to our site.
Section 4 – Modifications to the Service and Prices
Prices for our physical asset trackers and associated data services are subject to change without notice.
We reserve the right at any time to modify, pause, or discontinue the tracking service (or any software feature, server track, or firmware tier thereof) without notice at any time.
We shall not be liable to you or to any third party for any software modification, pricing shift, service suspension, or total discontinuance of the platform.
Section 5 – Tracking Products or Services
Certain products or data services may be available exclusively online through the website. These products or services may have limited quantities and are subject to change-of-mind return or warranty exchange strictly in accordance with our comprehensive Return, Refund & Warranty Policy.
We have made every effort to display as accurately as possible the true colors, scales, and dimensional layouts of our tracking products (including the Cobblestone 2.0 and Gemstone lines) appearing in our store. We cannot guarantee that your computer monitor or mobile display will render these details with absolute accuracy.
We reserve the right, but are not contractually obligated, to limit the sales of our trackers or services to any specific individual, geographic region, or administrative jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the deployment quantities of any tracking units or services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any tracking variant at any time. Any offer for any product or service made on this site is void where prohibited by law.
Hardware Usage Conditions: By deploying our hardware, you acknowledge and agree that you are bound by the technical safety criteria enclosed within our official Product & Safety Manuals. This includes your strict accountability for securing rear enclosure fasteners to maintain the IP66 weatherproof rating, alongside compliance with our mandatory battery pairing protocols (preventing chemistry mixing and cell mismatches).
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any hardware or subscription order you place with us. We may, in our sole discretion, limit or cancel procurement quantities purchased per individual, per household, or per commercial order. These restrictions may include orders placed by or under the same client account, the same credit card profile, and/or orders utilising identical billing and/or logistics shipping addresses. In the event that we modify or cancel a transaction, we will attempt to notify you by contacting the email and/or billing address provided at the time the order was finalised. We reserve the right to limit or completely prohibit wholesale orders that, in our independent judgment, appear to be placed by unauthorised resellers, parallel traders, or commercial dealers.
You agree to provide current, complete, and accurate purchase and account profiles for all transactions finalised at our store. You agree to promptly update your account metadata and other critical details, including your email address, credit card identifiers, and expiration timelines, so that we can successfully complete your tracking transactions and contact you smoothly as needed.
Section 7 – Optional Technical Tools
We may provide you with access to third-party tools, cellular mapping integrations, or external application program interfaces (APIs) over which we neither maintain tracking control nor input.
You acknowledge and explicitly agree that we provide access to such digital tools “as is” and “as available” without any warranties, representations, conditions, or endorsements of any kind. We shall possess no liability whatsoever arising from or relating to your use of optional third-party technical tools or external server links. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you must ensure that you are thoroughly familiar with and approve of the terms on which those tools are provided by the relevant third-party providers.
Section 8 – Third-Party Links
Certain content, hardware components, and software services available via our platform may include materials hosted by third parties. Third-party hyperlinked endpoints on this site may direct you to external web applications that are not affiliated with Copenhagen Trackers. We are not responsible for examining, auditing, or evaluating the underlying data accuracy, and we do not warrant and will possess no liability or structural responsibility for any third-party digital materials, external portals, or operational services.
We are not liable for any harm, operational disruptions, or data damages related to the purchase or use of goods, resources, software tiers, content, or any other transactions made in connection with any third-party platforms. Please review the third party's policies and operational privacy structures carefully before executing a transaction.
Section 9 – User Feedback, Forum Comments and Submissions
If, at our request, you send specific creative entries (such as beta testing logs) or without a request from us you submit design ideas, technical suggestions, server proposals, or software optimisation plans, whether online, by email, by postal courier, or via our customer helpdesk (collectively, 'comments'), you grant us the unrestricted right to edit, copy, publish, distribute, translate, and otherwise utilise in any media format any comments you forward to us. We are and shall be under no structural obligation (1) to maintain any comments in absolute confidence; (2) to pay financial compensation for any ideas; or (3) to respond to any individual comments.
We may, but possess no legal obligation to, monitor, edit, or permanently strip content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property boundaries or these Terms of Service.
You guarantee that your public comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, nor contain any computer viruses, trackers, or malware that could affect the security infrastructure of our web store or linked databases. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any submissions. You are solely responsible for the accuracy of any comments you execute.
Section 10 – Personal Data Processing
Your submission and transmission of personal records, location parameters, and transactional metadata through our storefront is governed completely by our global Data Privacy Policy.
Section 11 – Errors, Inaccuracies and Omissions
Occasionally, information on our site or within our tracking documentation may contain typographical errors, inaccuracies, or data omissions that may relate to hardware descriptions, data plan costs, promotional offers, shipping fees, transit windows, and local warehouse availability. We reserve the absolute right to correct any errors, inaccuracies, or omissions, and to dynamically alter, update, or cancel orders if any technical information within the Service is deemed inaccurate at any time without prior notification (including after you have submitted your order checkout blocks).
Section 12 – Prohibited Operational Uses
In addition to other structural prohibitions set forth throughout these Terms of Service, you are strictly prohibited from utilising our site, mobile applications, API pipelines, or hardware trackers:
- For any unlawful or criminal purpose;
- To solicit others to execute or participate in any unlawful or hasardous acts;
- To violate any international, federal, provincial, state, or localised regulations, maritime laws, civil statutes, or data privacy rules;
- To infringe upon or violate our corporate intellectual property rights or the intellectual property boundaries of others;
- To harvest, scrape, track, or index the personal identities or tracking coordinates of other individuals without explicit lawful authority;
- To upload or inject viruses, ransomware, or any other type of malicious software layer that will or could be deployed to alter the functionality, security, or operations of our tracking infrastructure or cloud servers;
- To engage in scraping, spamming, phishing, pretexting, crawling, or spidering our telemetry channels.
We reserve the absolute right to terminate your account, deactivate your hardware's active cellular connection, and ban your credentials from our networks for violating any of these prohibited use frameworks.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our tracking service will be uninterrupted, completely timely, 100% secure, or entirely error-free due to the inherent dependencies of global cellular networks and GNSS satellite positioning arrays. You agree that from time to time we may temporarily remove the cloud service for indefinite operational windows or cancel specific software tiers at any time, without prior notice to you.
You explicitly agree that your use of, or inability to successfully deploy, the physical tracker is at your sole risk. The tracking units and cloud applications delivered to you are provided “as is” and “as available” for your consumption, without any express or implied representations, warranties, or conditions of merchantability, fitness for a specific monitoring purpose, structural durability, or non-infringement.
EU/UK Consumer Protection Override: In no case shall Copenhagen Trackers ApS, our directors, officers, employees, affiliates, logisticians, or suppliers be liable for any injury, asset loss, commercial claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including lost profits, revenue, data records, or replacement hardware costs. Because certain European Union member states and the United Kingdom do not allow the total exclusion or limitation of liability for structural negligence, personal injury, or statutory consumer protection mandates, our liability within those jurisdictions shall strictly be limited to the absolute maximum extent legally permitted under your local national consumer framework.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Copenhagen Trackers ApS, our subsidiaries, corporate affiliates, merchant partners, officers, directors, agents, contractors, and suppliers harmless from any legal claim, dispute, or demand, including reasonable legal fees, executed by any third party due to or arising out of your direct breach of these Terms of Service or the compliance documents they reference by hyperlink, or your violation of any international privacy laws or civil rights.
Section 15 – Severability
In the event that any single provision or clause of these Terms of Service is determined to be unlawful, void, or legally unenforceable under applicable local court tracks, such provision shall nonetheless be enforceable to the absolute fullest extent permitted by applicable consumer law. The unenforceable portion shall be deemed completely severed from these Terms of Service, and such administrative determination shall possess no impact on the validity, legality, and enforceability of any other remaining legal provisions.
Section 16 – Contract Termination
The standard obligations and liabilities of the parties executed prior to the formal termination date shall completely survive the termination of this contract framework for all binding purposes.
These Terms of Service remain completely effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by formally notifying our support agents that you no longer wish to utilise our tracking platforms, or when you permanently cease navigating our website. If, in our independent judgment, you fail or we suspect you have fundamentally failed to comply with any single condition of these Terms, we reserve the right to terminate this agreement unilaterally at any time without notice, and you will remain liable for any outstanding financial balances due up to the termination date.
Section 17 – Entire Agreement
The failure of Copenhagen Trackers to exercise or enforce any right, statutory power, or provision of these Terms of Service shall not operate as a valid legal waiver of such rights. These Terms of Service, alongside any supplementary return, refund, and data privacy policies posted by us on this storefront, constitute the entire legal agreement and operational understanding between you and Copenhagen Trackers, completely superseding any prior or contemporaneous oral or written agreements, pitches, or proposals.
Section 18 – Governing Law and Consumer Safeguards
These Terms of Service and any separate transactional agreements whereby we provide you tracking hardware or software services shall be governed by, construed, and enforced in strict accordance with the laws of Denmark. However, under the Rome I Regulation (Article 6), if you are an individual retail consumer residing within the United Kingdom or the European Economic Area (EEA), this choice of law configuration cannot strip you of the non-negotiable statutory protections guaranteed by your local national consumer courts.
Section 20 – Corporate Contact Information
Please forward any questions or formal legal notices regarding these Terms of Service straight to our administrative office:
Copenhagen Trackers ApS
Vibækvej 100, 5690 Tommerup, Denmark
Danish CVR / Corporate Registration Number: DK37464376
Primary Support Infrastructure: support@cphtrackers.com