Shipping (EU)

Re-shipment Service (EU Countries Only)

Has your order been returned to our warehouse? Sometimes things don't go as planned—perhaps you were away during the delivery window, or there was a technical issue with the local transporter. 

No worries, this service allows you to purchase a new shipment for an existing order that is being returned to us.

🚫 This is NOT for Product Returns: The service cannot be used to purchase a return label for products you have already received. If you wish to utilise your 30-day right of return use our official return portal: returns.cphtrackers.com

How the Re-shipment Process Works

• You miss the delivery or pick-up.
• You get in touch with our support team (support@cphtrackers.com).
• The package is returned to Copenhagen Trackers. 
• You purchase the re-shipment service.
• The package is sent again with new tracking number.
• Delivery of the package to you.

Any changes to the address must be explicitly stated in written-form to our support.

Why was my package returned?

Packages are typically returned due to any of the following reasons:

• Missed Pickup: The package sat at a local parcel shop for too long (usually 7-14 days).
• Incorrect Address: A typo in the street name or house number prevented the driver from finding you.
• Access Issues: The courier could not access the building or apartment complex.

Need Assistance?

Our goal is to get you your GPS tracker quickly as possible. If you have questions about your delivery status or related to it, contact us:

Phone: +45 33 60 20 10
Email: support@cphtrackers.com