Re-shipment Service (World)
Re-shipment Service (World)
Let’s get your order back on its way
Has your parcel been returned to us after a missed delivery, an uncollected parcel shop delivery or an address issue? This service covers sending your original order again.
Non-EU countries only. Choose this service for destinations outside the European Union.
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Contact our team
Email support@cphtrackers.com with your original order number. Tell us about any address changes in writing so we can update the delivery details.
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Purchase re-shipment
Once your parcel has arrived back at our warehouse, purchase this service. Please contact us first if you are unsure whether it has returned.
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Follow your new delivery
We will send your original order again and provide a new tracking number so you can follow its journey.
Why was my parcel returned?
Common reasons include an expired parcel shop collection window, an incomplete address or a courier being unable to access the building.