Re-shipment Service (EU)
Re-shipment Service (EU)
Let’s get your order back on its way
Has your parcel been returned to us after a missed delivery, an uncollected parcel shop delivery or an address issue? This service covers sending your original order again.
EU countries only. Choose this service for destinations within the European Union.
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Contact our team
Email support@cphtrackers.com with your original order number. Tell us about any address changes in writing so we can update the delivery details.
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Purchase re-shipment
Once your parcel has arrived back at our warehouse, purchase this service. Please contact us first if you are unsure whether it has returned.
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Follow your new delivery
We will send your original order again and provide a new tracking number so you can follow its journey.
Why was my parcel returned?
Common reasons include an expired parcel shop collection window, an incomplete address or a courier being unable to access the building.